Boost.ai is a software company and developer of the world’s most scalable conversational AI platform for enterprises. We specialize in building automated interactions for chat and voice designed to improve customer service and internal support channels.

Since our beginnings in 2016, we have gone global with about 130 employees spanning multiple countries. We are headquartered in Stavanger, Norway, with offices in Oslo, Stockholm, Copenhagen, Helsinki, London, and Los Angeles.

Our list of accomplishments to date includes:

Launching more than 500 virtual agents in EMEA and North America that automate millions of interactions every year.
Recognition by Gartner in their Magic Quadrant for Enterprise Conversational AI Platforms.
Establishing partnerships with leading firms like Deloitte, Accenture, KPMG, and more.
Achieving ISO 27001 & 27701 certification.

The boost.ai platform is trusted by brands and organizations like Santander, Telenor, DNB, Nordea, and many others to help create dynamic and engaging automated experiences, with a focus on delivering superior customer service, boosting sales, and streamlining business operations.

We firmly believe that the success of boost.ai is attributed to our brilliant and dedicated team of individuals who challenge the status quo and take initiative, embodying our people philosophy of rewarding attention, responsibility, and trust. We have a strong and clear commitment to equality, diversity, and inclusion. It is our policy that all eligible persons shall have equal opportunity for employment and advancement in the company on the basis of their ability, qualifications, and aptitude for the work. We welcome all qualified candidates to apply for this position regardless of gender, gender identity, religious beliefs, sexual orientation, age, or disability.

Our employees are encouraged to explore new ideas and are provided with the support and resources to thrive, nurturing, guiding, and challenging them to reach their full potential. Together, with our tech and talent, we are committed to making the world a little easier to live in, creating innovative solutions that positively impact our industry.

About the role:

We are seeking a visionary Technical Lead to spearhead our voice technology initiatives. Beyond leading development, this role demands a strategic thinker capable of shaping our voice technology's future, making pivotal technical decisions, and guiding our development team towards innovative solutions that align with our ambitious goals.

You will have a significant impact on the architecture and direction of our voice solutions, collaborating closely with cross-functional teams to elevate the success and competitiveness of our voice product.

Key Responsibilities:

Take the lead in scoping new voice integrations, working closely with stakeholders to gather requirements and propose innovative solutions.
Define and communicate the technical and architectural vision for voice technology projects, ensuring alignment with the company's strategic objectives.
Drive architectural decisions and provide technical leadership.
Collaborate with cross-functional teams, external partners, and customers to understand their needs and deliver solutions.
Champion automation capabilities through the implementation of testing tools, enhancing development speed and agility.
Identify and mitigate technical risks and challenges during the development process.
Facilitate code reviews, identify areas of improvement, and promote knowledge sharing within the team.
Mentor and develop team members, identifying talent gaps and fostering a culture of technical excellence and continuous improvement.
Interface with internal and external resources to understand development and maintenance needs while serving as a subject matter expert for our voice offering.
Experience working with voice technologies and with relevant software is a plus (including voice gateways, telephony infrastructure, CCaaS).
Experience or interest in Machine Learning is a plus.

Please feel free to apply even if you do not tick all the boxes.

Requirements:

Demonstrated expertise in Python engineering.
Strong SQL skills.
Proficiency in API integrations.
Experience with CI / automated testing.
Proven experience in leading and inspiring technical teams to achieve outstanding results, with a strong focus on mentorship and professional development of team members
Exceptional problem-solving skills with the ability to foresee and address risks in software development.
Outstanding collaboration and communication skills, contributing effectively to a team environment.
Demonstrated ability to contribute to strategic planning and decision-making, with a track record of technical innovation and leading projects that meet and exceed business objectives
Bachelor's degree in Computer Science, Software Engineering, or a related field.
Proactive approach, capable of independently identifying areas of improvement.
Strong ability to tackle complex challenges.

What’s in it for you?

An engaging work environment with people who share a common mindset; to deliver a world-class product in a brand new, up-and-coming industry.
Challenging, varied and engaging work tasks.
Opportunity to lead in a cutting-edge technology space, directly impacting the direction and success of our voice technology solutions and making a tangible difference in the industry.
Room and encouragement to be independent and innovative.
In-house gym (Stavanger) and other benefits.

Sounds good?

Please submit your application using the appropriate form - we’re looking forward to hearing from you and what you can bring to our company!

Please note:

During the recruitment process, we interview the appropriate candidates quickly and continuously - until we find the right candidate. We recommend that you submit your application as soon as possible.
The position requires being able to work on-premise in Stavanger, Norway.

Contact person

Sam Danby

Head of Voice

URL to this pagehttps://boost.ai/company/careers/?rmpage=job&rmjob=193&rmlang=UK